App for your municipality: citizen service made easy!

Thanks to the uncomplicated communication via their own community app, citizens can communicate their concerns to the municipal office without any bureaucratic effort and are always informed about the progress of their inquiries and news from community life.

Municipalities always have an eye on all tasks and can do them internally extremely efficiently and externally in a way that everyone can understand. In addition, your community can use the app, which is available under your community name as a free download from Google Play or the Apple App Store, as a communication and information platform.

Added value for your citizens...

Through App Citizens can send inquiries quickly and easily to the municipal office. For this purpose, users create tickets for different categories specified by the municipality - for example "Damage", "Street lighting" or "Ideas & suggestions for improvement" - give a short description of their request and can add photos if necessary.

...and your community

Each ticket ends up in the municipal office via an app push notification, and if desired also via e-mail, is forwarded to the responsible office and processed by them. As soon as a report is processed, the citizen receives a notification of the progress via the app and thus knows that his/her concern is being taken seriously and dealt with. As soon as an issue has been resolved, the citizen receives a notification about the changed status of the ticket, which is now filed under "Resolved tickets".

Flexible design

In addition, it is possible that you community app as a communication and information platform. For example, important appointments and useful information can be sent via push notifications. Any existing e-papers from the community newspaper, as well as garbage and event calendars, can also be linked directly to your website via the app. 

The advantages speak for themselves

  • Keep track: Thanks to the citizen service app, your employees always have an eye on the concerns of the citizens.
  • React fast: Each ticket received can be reacted to quickly with a notification, which can be automated if desired, so that citizens know that their concerns are being dealt with.
  • Work efficiently: Tickets received are forwarded directly to the responsible office. If necessary, priorities and deadlines can be set, which significantly simplifies internal work processes.
  • Communicate easily: You can keep your citizens up to date on important dates and news via push notifications.
  • Free in the App Store: Your municipality service app is available to all citizens as a free download from Google Play or the Apple App Store under the name of your municipality

Municipality of Wagna – citizen service app online

The market town of Wagna is already successfully using the new citizen service app.
Download the app now for free on your mobile phone...